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Something old, something new

With the end of the year fast approaching and no slowdown in work needing to be done, I’ve realised I need to stop and think about what I want to do next year.  At work we are gearing up for moving to a new building but had other upheaval as well with a service review.  This means no one knows where they are sitting in the new library or what services are going to be offered.  I’m hoping that I can build on my attempts to run computer classes, social media classes and technology instruction.  We are investigating the possibility of lending out tablets, both iPads and Samsung tablets, but also investigating the possibility in using tablets as Reference aids in the new Library.

It will be interesting in the new Library to see how the public will use the space.  There has been a conscious decision to try and provide more powerpoints and seating for the public, as this is currently the issue we have in the old Library.  Also we could possibly have more school kids visiting the Library in the new building as it is opposite the Public School.  Still find it interesting that I’m continually asked about the basic computer courses and whether we will be running them again (temporarily suspended due to move).  There is a need for them and with the new Library going to Windows 7 and Office 2010 I think we will require this even more.

ALIA Biennial – Discovery Day 1

Brief jottings from the first day of the ALIA Biennial Conference July 2012.  Jottings definitely not comprehensive & only reflect what things I noted.

discovery over aggregation

  • Roughly half of the Australian population are public library members
  • what’s up the other half?
  • Keynote Speaker – Tom Chatfield Discovery in a digital age – @TomChatfield
  • More mobile phones in the world then when born
  • Astonishing acceleration of technology but problematic
  • Past experience not relevant (seen by some)
  • When living in the future – the past is more important than ever in the current struggle to preserve public libraries not enough stress has been laid on the library as a place, not just a facility – Alan Bennet
  • What do we want from technology?
  • What do we need?
  • What does technology want from us?
  • There is no such thing as a neutral tool
  • How can we create better experiences?
  • Twitter acts as a recommendation engine with me as the algorithm
  • Privileging discovery over aggregation
  • Places people enter to discover things that they don’t know that they don’t know
  • We risk becoming consumers rather than citizens greatest obstacle to discovery is not ignorance – it is the illusion of knowledge  – Daniel J Boorstin
  • Session 2 What do we do about mobile?
  • Sarah Schindeler smartphones are winning – 79% of all mobile phones shipped to Australia are smartphones
  • increasingly sophisticated on-device information seeking mobile-only internet users
  • when doing gamification – be aware how communicated following through on lessons learned to ensure equal access to our resources and services for all Australians
  • Take your partners! – Geelong Regional Library
  • Top tips for selecting a partner in programs is: compatibility, flexibility, commitment, creativity, patience, passion
  • Storytime in the Park – collaboration with National Parks
  • Kaleidescope program – collaboration with cultural institutions – Geelong Performing Arts, Geelong Gallery, Museum & Courthouse Arts centre
  • ALIA Sydney draws from both community of practice and learning networks.
  • People are more important than structures.

AGLIN Forum 2011 new technologies: values and practices in libraries

Some notes from an AGLIN seminar I went to in 2011 as a way of keeping track of PD events I go to. Accuracy not guaranteed

The first talk of the day was by Peter Alexander and Tim Dale on Gov 2.0 and how the government is using web 2.0 technology.  The aim is to use web 2.0 as a whole of government.  There is always pressure to do things better for less money.  Twitter and other social media are just another channel to the job.  Better service deliver is the aim; Give people what they want, when they want and how they want it.  Internet is the preferred method for people to contact government.  The preference for internet communication with government has grown over time.  The main reason is convenience but sometimes regulations mean people must present to shopfront.

Govt 2.0 drivers : leadership, engagement & open access

  • Declaration of open govt: informing, engaging, participating
  • important part of move to govt 2.0 is the people and their innovation
  • innovation is engaging with risk
  • Engagement: govt official website interacting with web 2.0 technologies,
    twitter, fb, media release. two way communication
  • If you going to engage you must engage with the media
  • if you going to use web 2.0 must have a policy, who you respond to &
    possibly sub policies
  • Speechbubble – eg from Human Services
  • Govspace – platform provided by Finance for depts. to have blogs
  • open data – no restrictions to info
  • principles – need to find the data, then play with it & share after
    manipulation
  • agenices need to discover data to publish, the process – any restrictions
    or open needs to be determined
  • then licence phase – choose how to publish then publish phase decide
    appropriate format/look then refinement stage where edited
  • need to give people the tools to interpret the data
  • data.gov.au – help people discover the data sets
  • libraryhack.org shown
  • showing uses of data sets in web 2.0  – US police showing where crime committed, giving name, address & rap sheet
  • how do you see libraries using this space
  • use govt material. libraries need to be progressive
  • libraries need to be innovative, drive some of the change, demonstrate
    value, use the tools
  • web 2.0 assist in community engagement

Brian Farnhill & Suzette Bailey on Effective info management
strategies with sharepoint 2010

  • features of sharepont 2010 – managed metadata across all Office 2010
    applications
  • difference between – taxonomy vs folksonomy. folksonomy user defined
    metadata, promote popular terms
  • document sets – documents grouped together for a specific purpose; apply
    metadata and info mgtment policies to all docs in group
  • can also manage docs as if single area
  • info mgtment policy is a set of rules that govern the availability &
    behaviour of a certain type of important content
  • web 2.0 assist in community engagement

John Cooksey from Zenith talking about Technology & talent

  • move towards part-time & temporary jobs
  • workforce strategy – more questions then answers
  • should companies ‘make’ or ‘buy’ labour
  • what roles critical, one size fit all does it work, valid & reliable
    people measures in place

thinking for a living – Tom Davenport states knowledge works have high
degrees of expertise, education or experience

3/4 job growth come from – IT, health & Training/Library

influence of web 2.0 – traditional less relevant, need for broader info
mgtment skills including: info/bus needs, info design

vision 4 workforce – can they do the job, will they. short term fixes not
an option

upgrade staff skills

Laurie Atkinson on Victorian Government Library Service

comprised of all govt depts & agencies

part of Victorian Govt agenda to share services

stakeholder engagement critical to success

use staff wiki to help drive change within organisation

wiki used as a survival guide to coping with the whole change

creation of virtual teams created to help with change

staff had to put hand up for one of the 5 teams

changes in structure have not translated to budget

VGLS setting measurable outcomes to changes

VGLS: put your problem on the market and let them fix
it! The power of crowd sourcing!

Paul Hagon from NLA on Web 3.0

web 1.0 = 1993 hyperlinks, static, consumption

web 2.0 = 2004 2 way, interactive, producing, social

web 1.0 info pushed out to you, web 2.0 info you can interact with

web 3.0 ~2010 semantic, machine driven

linkages of search terms and meaning

microformats, rdf, html markup used in web 3.0

values places in code to tell computer of meaning of certain search
outcomes

eg., html code to tell engine that information it’s looking at is related
to copyright info

search engines starting to put more relevance to the extra code

resource descriptive framework attributes (RDFA) – Xml code

semantic web all about linkages

Dublin Core = specific rules regarding metadata

owl = web ontology language, used to start build semantic rules in strict
way

sparql = sql for link data

libraries can use markup html using rdfa in their records

dbpedia – like wikipedia for web data

Alison Dellit talking about Trove

using Prezi

what they learnt from Trove experience

Content: if you don’t have the content then you won’t get anywhere

wide variety of use of the content. digital, rare, undiscovered

Convenience: means to the end for some people

simple choices, plain language, complexity for those who want it, user
feedback

Libraries Australian & Australian Libraries Gateway important to Trove

Iterative, user-driven collaborative

Scott Lewis talking about The Semantic web

what is the goal of the semantic web? It’s about efficiency

everything that you can get out of the info

How? meaning of info is derived from the document itself, and not the
source context

meaning is structured

meaning is contained/communicated

Increasing total use : less info, not more, increases use: contextual,
taregted, layered

display: using meaning to inform display: priritise, condense, visually
intrigue

active info: make the information “usable”: share-able,
comment-able

outsource enrichment: engage users, save engagement: meta-info – comments,
clicks, shared items; tags; additional content

Interface engagement: interfaces have the purpose of making info us as
easy as possible

challenges: relate to your clients, not the info; attitude &
aesthetics are half the battle; learn new ways to say yes

Tool: RDF/RDFs/OWL; social web; AI classification system

web 2.0: originated in thoughts about commodification; web 2.0 “use
of databases which are derived from social interactions;

web 3.0: everything is a database

mass aggregagtors – moreover, muse

Gaik Khong on Automated selection & subject indexing of newspaper
clippings

part of ParlInfo

LAST Library Authoring System & Thesaurus : autmoated ingestion,
automated selection, automated subject indexing

collates, selects & indexes the media monitors newspaper clippings by
7.30am each morning

Anne Slaney talking about pay per view pilot for end users

trust in users not to do the wrong in regards to inappropriate material or
over use

AGLIN Forum “New technologies: value and practices in libraries”

Just organising my trip to Canberra for the AGLIN forum on “new technologies: value and practices in libraries”.  There is an interesting mix of people speaking.  I’m interested in looking into the semantic web and what that is about.  At the moment there really is a lot going on technologically both globally but also within libraries and sometimes it’s hard to keep up.  Will be blogging from the forum and tweeting if possible.

Questions to be answered

When I’m not reading textbooks on information technology I’m looking at information on literacy and information literacy.  The thought that keeps popping up for me is ‘how can technology be best utilised to aid in literacy learning and information literacy’.  Literacy encompasses such a large area that I feel like I’m drowning.  The issue becomes also that if we are to use technology to teach people literacy then we need to be sure that the public knows how to use the technology in the first place.  It’s no use to assume that because someone knows how to send an email, for example, that they know how to search for information on the internet or where they actually type the address of the search engine to use.  There is no guarantee that the person even knows how to use a computer.  This brings you to first having to make sure that there is basic computer literacy  there in the first place so that the person can benefit from the information literacy training being provided.

We are so used to thinking that everyone knows how to use a computer that you have to stop  yourself and realise that there are those who do fall into the ‘digital divide’ area who don’t know or aren’t proficient in using the digital technology but aren’t comfortable letting you know that this is the case that they will hide this.  Finding the best way to reach out to these groups and let them know that you can gain the skills at a library is something that needs to happen and needs to be done in various ways to make people comfortable in approching the institution to gain the skills.  Literacy starts early but it certainly is never to late.  At the moment I’m reading a paper from the NSW Adult Literacy & Numeracy Council Seminar from last year (2010) by Mylee Joseph “Family literacy who cares! the role of public libraries in fostering family literacy” on family literacy and early literacy but I’ve got others still waiting to be read on various aspects of literacy.  Needless to say I’m continually  wondering how best to reach people.  More to think about I guess.

Innovative Ideas Forum 2010

Really enjoyed the whole day at the National Library of Australia for the Innovative Ideas Forum 2010.  The day started off with a great talk by Dr Genevieve Bell from Intel about the work she does at Intel.  She talked about the relationship between new technology and culture and how people’s perceptions and usage of new technology changes over time.  No longer are all people continually hooked up to technology.  People do choose which technology they use and how they use it.  People are more likely to use new technology to communicate in real time what they are doing, e.g., on twitter/FB while watching their favorite show and letting people know that that’s what they are doing.

Genevieve talked about the challenges involved with urban density and wireless networks.  The fact that technology doesn’t recognise boundaries like we do and therefore technology will go “feral” on us if we are not considerate of the limitations.  She talked about the difference between computers and TV disappearing and the fact that conversations happen in a different form / location.  She challenged us to really think about all the stakeholders as she pointed out that we are good at thinking of governments as stakeholders but not so good at thinking of others as stakeholders.

Who is going to have a voice in the future is more complex and what that conversations will be.  There is an anxiety over new technology in the community.  You also need to think about a persons stage of life as well as age.  People will use technology differently depending on their stage of life.  People are carving out space where technology is inappropriate.  What happens when you switch technology off?   Not everyone is an internet / technology user.  Not always tied to income/costs but questions of  “what’s in it for me”. 

This was continued by Mark Pesce’s talk on “What ever happened to the  book?”.  He posed the question of what is an electronic book?  Is it publish lite and he was arguing that currently that is what it is. What is the future of the book.  Really made you think about the future.

Brianna Laugher in her talk “Is Wikipedia a one-off? Is mass collaboration all it’s cracked up to be?”  talked about how Wikipedia has opened our eyes to what is possible and impossible.  She outlines the challenges for Wikipedia and poses the question that Wikipedia as it is today isn’t a viable option in the future.  Benefits of Wikipedia and other such technology is in the potential to change society via mass collaboration.  Participation is now seen as a necessary part of technology.  Criticism of iPad for being lean back rather than lean forward.

Kent Fitch in his talk about Resistance is futile: how libraries must serve society by embracing cloud culture, the end of the information age, and inevitable technological and social trendreally got you thinking about where technology was heading and what libraries need to do to stay relevant. Got you thinking about cloud technology and how that could be embraced in a library setting.  This was followed by Dr Nocholas Gruen’s talk on “Information and content: the new public good of the 21st Century”. This talk got you thinking about information as a public good and the new technology as a public good.  Challenges you to think about who is involved in the creation of the new public good.  Pointed out that the web 2.0 culture centers around the collaboration of ideas instead of ownership, where the technology is in continual beta with improvisation, sharing and playing making up a large part of this where users build the value and the technology can wait.

The day finished with a talk by Rob Manson on “Collections are leaking into the real world: a look at how mobile phones, iPhones, iPads and augmented reality are changing our  use of collections and their place in the world”. Rob talked about how technology is driven by concepts and currently these concepts are looking at space – relationship between concepts and the space in which our reality unfolds – distance, information space.  Current concepts are driving the technology and one of the outcomes is augmented reality.  This really did my  head in and left me wondering but one of the examples shown was taking your mobile phone camera and taking a picture and then having information pop up about the picture taken – like location, history, significance, GPS data etc.  This opens up different ways that the library collections can be used.

Found the day enjoyable and enlightening.  Great to meet up with people that I’ve spoken to on Twitter or Facebook.  Definitely left me with more work to do in finding out about technology and exploring technology.

Web 2.0

Finished teaching on Friday a 5 week course on Web 2.0 and for a change there were no technical issues to be seen.  I’ve had 2 groups that were really enthusiastic, interested and very appreciative of what they were shown.  While some said they there were aspects that they won’t be using they did appreciate finding out more about them and seeing the possibilities available.  There were are couple who were interested in doing blogs for their business purposes.  This is overall a great outcome.  There was one student who now feels she can feel more confident in allowing her child to get on to Facebook.

A good outcome all around.  I’m certainly looking at running the course again and maybe tweaking it to include more/be longer.  We will have to see.

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