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AGLIN Forum 2011 new technologies: values and practices in libraries

Some notes from an AGLIN seminar I went to in 2011 as a way of keeping track of PD events I go to. Accuracy not guaranteed

The first talk of the day was by Peter Alexander and Tim Dale on Gov 2.0 and how the government is using web 2.0 technology.  The aim is to use web 2.0 as a whole of government.  There is always pressure to do things better for less money.  Twitter and other social media are just another channel to the job.  Better service deliver is the aim; Give people what they want, when they want and how they want it.  Internet is the preferred method for people to contact government.  The preference for internet communication with government has grown over time.  The main reason is convenience but sometimes regulations mean people must present to shopfront.

Govt 2.0 drivers : leadership, engagement & open access

  • Declaration of open govt: informing, engaging, participating
  • important part of move to govt 2.0 is the people and their innovation
  • innovation is engaging with risk
  • Engagement: govt official website interacting with web 2.0 technologies,
    twitter, fb, media release. two way communication
  • If you going to engage you must engage with the media
  • if you going to use web 2.0 must have a policy, who you respond to &
    possibly sub policies
  • Speechbubble – eg from Human Services
  • Govspace – platform provided by Finance for depts. to have blogs
  • open data – no restrictions to info
  • principles – need to find the data, then play with it & share after
  • agenices need to discover data to publish, the process – any restrictions
    or open needs to be determined
  • then licence phase – choose how to publish then publish phase decide
    appropriate format/look then refinement stage where edited
  • need to give people the tools to interpret the data
  • – help people discover the data sets
  • shown
  • showing uses of data sets in web 2.0  – US police showing where crime committed, giving name, address & rap sheet
  • how do you see libraries using this space
  • use govt material. libraries need to be progressive
  • libraries need to be innovative, drive some of the change, demonstrate
    value, use the tools
  • web 2.0 assist in community engagement

Brian Farnhill & Suzette Bailey on Effective info management
strategies with sharepoint 2010

  • features of sharepont 2010 – managed metadata across all Office 2010
  • difference between – taxonomy vs folksonomy. folksonomy user defined
    metadata, promote popular terms
  • document sets – documents grouped together for a specific purpose; apply
    metadata and info mgtment policies to all docs in group
  • can also manage docs as if single area
  • info mgtment policy is a set of rules that govern the availability &
    behaviour of a certain type of important content
  • web 2.0 assist in community engagement

John Cooksey from Zenith talking about Technology & talent

  • move towards part-time & temporary jobs
  • workforce strategy – more questions then answers
  • should companies ‘make’ or ‘buy’ labour
  • what roles critical, one size fit all does it work, valid & reliable
    people measures in place

thinking for a living – Tom Davenport states knowledge works have high
degrees of expertise, education or experience

3/4 job growth come from – IT, health & Training/Library

influence of web 2.0 – traditional less relevant, need for broader info
mgtment skills including: info/bus needs, info design

vision 4 workforce – can they do the job, will they. short term fixes not
an option

upgrade staff skills

Laurie Atkinson on Victorian Government Library Service

comprised of all govt depts & agencies

part of Victorian Govt agenda to share services

stakeholder engagement critical to success

use staff wiki to help drive change within organisation

wiki used as a survival guide to coping with the whole change

creation of virtual teams created to help with change

staff had to put hand up for one of the 5 teams

changes in structure have not translated to budget

VGLS setting measurable outcomes to changes

VGLS: put your problem on the market and let them fix
it! The power of crowd sourcing!

Paul Hagon from NLA on Web 3.0

web 1.0 = 1993 hyperlinks, static, consumption

web 2.0 = 2004 2 way, interactive, producing, social

web 1.0 info pushed out to you, web 2.0 info you can interact with

web 3.0 ~2010 semantic, machine driven

linkages of search terms and meaning

microformats, rdf, html markup used in web 3.0

values places in code to tell computer of meaning of certain search

eg., html code to tell engine that information it’s looking at is related
to copyright info

search engines starting to put more relevance to the extra code

resource descriptive framework attributes (RDFA) – Xml code

semantic web all about linkages

Dublin Core = specific rules regarding metadata

owl = web ontology language, used to start build semantic rules in strict

sparql = sql for link data

libraries can use markup html using rdfa in their records

dbpedia – like wikipedia for web data

Alison Dellit talking about Trove

using Prezi

what they learnt from Trove experience

Content: if you don’t have the content then you won’t get anywhere

wide variety of use of the content. digital, rare, undiscovered

Convenience: means to the end for some people

simple choices, plain language, complexity for those who want it, user

Libraries Australian & Australian Libraries Gateway important to Trove

Iterative, user-driven collaborative

Scott Lewis talking about The Semantic web

what is the goal of the semantic web? It’s about efficiency

everything that you can get out of the info

How? meaning of info is derived from the document itself, and not the
source context

meaning is structured

meaning is contained/communicated

Increasing total use : less info, not more, increases use: contextual,
taregted, layered

display: using meaning to inform display: priritise, condense, visually

active info: make the information “usable”: share-able,

outsource enrichment: engage users, save engagement: meta-info – comments,
clicks, shared items; tags; additional content

Interface engagement: interfaces have the purpose of making info us as
easy as possible

challenges: relate to your clients, not the info; attitude &
aesthetics are half the battle; learn new ways to say yes

Tool: RDF/RDFs/OWL; social web; AI classification system

web 2.0: originated in thoughts about commodification; web 2.0 “use
of databases which are derived from social interactions;

web 3.0: everything is a database

mass aggregagtors – moreover, muse

Gaik Khong on Automated selection & subject indexing of newspaper

part of ParlInfo

LAST Library Authoring System & Thesaurus : autmoated ingestion,
automated selection, automated subject indexing

collates, selects & indexes the media monitors newspaper clippings by
7.30am each morning

Anne Slaney talking about pay per view pilot for end users

trust in users not to do the wrong in regards to inappropriate material or
over use


Delicious and all that jazz

Beginning of the week started with finding out on Twitter that Yahoo was going to “sunset” Delicious.  Began to realise that if Delicious is not going to be available anymore then I had to move my bookmarks away from Delicious and find another social bookmarking site or go back to being tied to one computer or copying things on more than one computer.  A prospect I wasn’t looking forward to – I had over 500 tags in Delicious which I found very useful.  Some of the sites I’ve looked at included pinboard, diigo, xerpi and Mister Wong.  Xerpi doesn’t seem to like importing from Delicious while the others have done it. So far I have found that Mister Wong seems to be the one I like the best.  It allows the tags to be displayed in a list or a tag cloud and seems to be the closest to showing the list like Delicious does.  It also allows you to add your Twitter links.  Pinboard also allows for tags to be shown but appears to only be as a list while I couldn’t work out the way diigo presented the tags, especially the imported ones.

Needless to say there is more investigating to be done but I’m ultimately hoping that Yahoo’s announcement that they are looking for a new home for Delicious comes to be and I can keep that account.  Much like what happened to Bloglines.  Though this has pointed out that you still need to:

  1. Back up all your tags and
  2. Possibly have more than one social bookmarking account going to try and limit the damage.

More fun and games.

ALIA Access 2010 Day 1 Thursday 2 September 2010

Day 1 of ALIA Access 2010 started really well.  There was a lot to see and hear with the conference having 5 streams happening concurrently.  As it was booked out you needed to specify which sessions you were interested in going into.  I had decided to follow the information literacy sessions on the Thursday and the Public Library sessions on the Friday.  There were some great sessions and some that I found were not of any interest to me personally. 

The first session of the day started with the exploration of  whether information literacy and web 2.0 posed a paradox.  This session was led by Christine Bruce.

Information Literacy and web 2.0: a paradox

Christine Bruce

  • whole idea of web 2.0 is all about socially constructing knowledge

Group think

  • What are the most important thoughts (about IL) that you have come with this morning?
  • What would you like to be thinking about today?
  • What would  you like to leave with at the end of the day?

Some of the comments from the audiences included:

  • [IL] Hot topic, web 2.0 is here to stay with web 3.0 is on its way
  • Pace of change
  • Think of the future in workplace as well with clients
  • Way of being able to include people not thought of before
  • Need to go beyond our systems to help people

Why does it matter in web 2.0/web 3.0 environment

Should we rewrite the standards

Who are we?

  • Librarian
  • Teacher
  • Other

 Where have we come from?

20 years ago:  PC’s AARNEt

  • card catalogue => being replaced

 10 years ago: internet

5 years ago: web 2.0

 Who are we supporting?

5: content creators

10: Information users

20: library users

  • servicing library users
  • not the same today, servicing others as well now
  • Thinking more about content creators


  • Making info lit relevant?
    • It doesn’t matter what you call it, as long as you can bring the transformative power of information use to people (Pat Breivik) 
  • what are we making relevant?
    • How can we bring the transformative power of information use to people where they are? 

IL and web 2.0

  • what is the relationship between IL and web 2.0? what makes it a paradox or not?
    • How to use web 2.0 environment to make things better
    • Enormity of information =>  information overload
    • Information literate person – what does it mean?
      • Using social media to find information – are they information literate because they recognise that they don’t know something but know where to ask?
      • Changing definition of information literacy
      • IL is using it information effectively in your environment whatever it may be

 IL & web 2.0

  • it seems to me that the only thing paradoxical about il & web 2.0 is the assumption that all learners have access to 21st century skill building opportunities that prepare them to actively engage in our networked information ecology & to do so successfully.  Just because you have access to web 2.0 (Lana)
  •  IL is needed in all types of environment, physical & virtual.  Web 2.0 can make som IL issues more prominent (eg ethical use of information in social networking) (Sheila  Webber)
  •  Knowledge is never static.  Web 2.0 makes this even more so.
  •  Melding of IL and web 2.0 is not really a paradox … it is possible to develop il competency with or without social networking tools.
  •  Web 2.0 is the greatest tool that ever happened to IL
  •  Web 2.0 provides a miraculous and innovative way to build collective intelligence…
  •  Libraries, archives and museums working together with k-20 educational institutions can fruitfully engage cultural communities in the co-construction of digital knowledge which acknowledges authentic contexts, concepts, and truths as ‘significant’
  •  Web 2.0 offers: novel information sources & learning opportunities
  •  Provocation to users to : explore, experiment, evaluate & evolve with developing technologies; actively learn  with/about web 2.0
  •  Web 2.0 is going to challenge us from focusing in information-centric model of IL to empowering users to be creative
  •  Web 2.0 portends a future which holds a different understaning of knowledge and meaning making
  •  Journey to this future requires literacy
  •  IL + web 2.0 = transliteracy
  •  Where textual literacy converges with fluency in different types of media
  •  Transliterate library is a space where ‘staff are motivagted and are able to express their creativity and experiment with different media’
  •  Lost dimension (Lloyd) = web 2.0 environments the body is disenfranchised and silenced as a source of information that is central to learning.  IL is a way of knowing an information landscape. 
  •  Web 2.0 reshapes aspects of IL.  Dissolution between producers and users of information sharpens the importance of assessing the credibility of information sources.

 Experiencing IL in Web 2.0

  • What does the experience of IL in web 2.0 look like, for different types of users?
  • Who are the users? Howa re they engaging? What are they engaging with? For what purposes?
  • How is the relationship between people and information/information use constituted?

So what’s happened since 1989

  • thinking differently about IL
    • understanding people’s experience of using information
  • thinking differently about supporting IL
    • supporting the experience of using information to learn

 IL and web 2.0

The need to be able to:

  • discern
  • source
  • organise
  • evaluate
  • use info wisely
  • learn
    • technology different
  •  engaging with information is required
  • skills in access, retrieval, mgment and use are required

 Information Literacy in Public Libraries: a covert operation

Louise Pieper

  • web 2.0
  • reader development
  • information literacy
  • community
  •  BookCoasters – Book club (online)

Does IL matter in public libraries?

  • IL is critical
  • Public libraries are lifelong learning centres
  • IL is not just about skills
  •  IL seen as something that happens with formal learning

 Covert operation?

  • the ‘post-modern’ condition
  • public libraries are used for recreational reading & info
  • customers are resistant to formalised learning and didactic instruction
  • stigma attached to being seen as illiterate or ignorant
    • speed and simplicity of information desire makes public library users resistant to formal type of learning
  • rival model required if users resistant to the formal model of training IL

 Book coasters ( )

  • book coasters is the Gold Coast Library Services’ online book club blog
  • blogging – the book club blog is an opportunity for :
    • conversations about books that support reader development
    • knowledge sharing as the nexus of reader development and information literacy

 what does book coasters do?

  • conversations about books
    • monthly books
    • favourite reads
    • distractions
    • promotions

 Reader Development

  • is not just about a customer’s next great read
  • encourages & facilitates reading
  • fosters an appreciation for reading that underpins lifelong learning & encourages reflection & critical thinking
  • builds communities

 web   2.0 & reader development

  • public libraries’ key roles:
    • promote reading & informal learning
    • provide access to digital skills & services
    • tackle social inclusion, build community identity and develop citizenship (UK Framework for the Future, 2003)

 Forming communities

  • discussing books as part  of a community of readers is beneficial
  • Online book club blog extends the community beyond the physical library
  • Libraries help build social inclusion
  •  community becomes wider than just the physical one

Supporting communities

  • public libraries can
    • consciously link reader development and information literacy
    • overtly skill their staff to support this
    • covertly improve community information literacy and engagement


Improving Information Accessibility and Literacy in Australia

Christopher Burgess, ReadHowYouWant

  • 21st century is an information century
  • Timely access to information at a fair price is essential for education, employment, independence and quality of life
  • Access to information is a basic human right
  •  Single edition is outdated – books are like shoes – one size does not fit all
  • Books should be available in the format required by the reader, on publication, for a fair price

What is accessibility

  1. availability of information in the right format for a particular reader
  2. available at publication date
  3. at a fair price
  4. readers need to know about the new formats
  5. readers can find information easily
  6. readers can borrow from local libraries if they cannot afford to buy

Standard size books do not meet needs

  1. of vision/physical impaired 5% and increasing
  2. of people with language based reading difficulties (dyslexia) 7-15%
  3. of English as a second language

 Formats needed for real accessibility

  1. visually impaired people need Braille and DAISY
  2. Dyslexics – audio/DAISY, new print formats, new electronic formats
  3. Macular degeneration, large intense type, special print formats
  4. English as a second language

 Accessibility is Poor

By previous definition, probably much less than 5% of information is truly accessibly

Who we are and what we do

  • origin of company
  • business model
  • single conversion/multiple outputs
    • large print (print on demand) in 5 different sizes
    • Braille
    • DAISY (Synthesized voice format)
    • New formats as developed
  •  book should fit the needs of the reader not the other way around

 Paradigm Shift

  1. fairly prices accessible edition are for sale with active publisher involvement via Library Suppliers or direct via our website at

Future development

Shelf-ready library formats

  1. Library Name
  2. Catalogue Barcode

 Library Donation Project

  1. Librarians select RHYW title and format
  2. Reader puchases and donates the book to the library
  3. donor dedication printed in book, tax deduction and first to read book

 Libraries and New Formats

Selection become more complex

Staff need to be better informed

Inter-library loans of alternative formats important (e.g. book group sets for SL)

Compliance with disability legislation (DDA) a concern

Libraries a key resource

  • aging population, libraries are central resource
  • key providers of accessibility
  • new development such as print on demand


Online Learning Web 2.0. From Staff to Public – Lessons Learned and Challenges Faced

Linda Barron

Looking @ 2.0

Online learning web 2.0

  • web 2.0 impacting on people’s personal, work and all life
  •  distance and time no longer barriers
  • negative publicity creates fear and reluctance
  • some sign up and not sure of dangers
  •  libraries in competition to find new ways of providing information

 Learnings processes & challenges

  • Funding – from OPAL
  • Project Team
  • Platform – Moodle
  • Content
  • Organise yourself
  • Listen, Watch & Mix it
  • Talk & Connect
  • Get It out there
  • Keep up to date
  • Share Your photos
  • Play & be entertained
  • Get more & explore


Information Literacy Skills in Libraries – The Web 2.0 Way

Leonie Atkins

Project brief

  • to ensure students succeed in Diploma units which include many web 2.0 apps by providing scaffolding at basic level first
  • to use workplace based scenarios
  • to work with industry partners and current Diploma students to create teachers’ toolkit for state wide use in delivery


  • first meeting established workplace based scenarios with industry reps
  • second meeting – draft delivery plan
  • third meeting – affirmed trial delivery plan
  • fourth meeting – examined students’s work
  •  ability to use Google & iGoogle important, RSS feeds
  • course only 13 weeks 3hrs a week

 First trial

  • class of 16
  • previously completed cullb005b search databases experience
  • mixed group
  • after second class split into two groups to trial sequentially
    • saved money in budget by using Elluminate

 Teachers’ toolkits

 Students’ work

  • Research
    • Libraries, RSS and Delicious
    • Libraries and blogs
    • Libraries and Flickr
  • Reports

 Second trial

  • New class of 8
  • Build on evaluations from previous class
  • Longer time frame
  • Teachers’ toolkit available
  • Examples


  • missing blog
  • student participant unwell
  • industry commitments
  • teaching commitments
  • firewalls and IT infrastructure
  • Long Service Leave?


Transforming Information Literacy Through Experimentation and Play

Sophie McDonald

  • Extra normal => web 2.0 animation program
  • Support for learners, teachers and researchers
  • Academic libraries are serious places for serious learning
  • Academic libraries are social places for serious learning and play
  • Turning ideas into reality
  • Physical
  • Digital
  • Mobile


  • Orientation
    • Google skills
    • Finding images
    • Mobile searching
    • Make me famous!
    • Fun day!
    • Treasure hunts
    • Technology petting zoo!
    • InfoSKills Bank
  • Study Guides
  • Tours and workshops
  • Information literacy anywhere anytime
  • Takes time for communities to develop in web 2.0 technologies
  • QR codes = make physical library more interactive and user friendly
  • Need to respect people’s view on privacy.

 Studywell – Giving the Edge: Students Getting Ahead

Judith Peacock

  • Does it make sense to them?
  • Who is responsible for the sense-making?

 Studywell (

  • online repository of study and learning resources for students
  • online repository of teaching tools for staff
  •  hybrid virtual portal
  • allow for user autonomy
  • site “hierarchy’ equal and user definable
  • multiple formats


  • 3 clicks
  • 24/7
  • Cognitive constructivist design
  • Metaphor or theme criterion to motivate interaction

  The ‘Youtube One’ – A Youtube Video as a Learning Tool

Julanne Neal

A need for information

  • students to produce video about current topic in our profession
  • providing information to someone who needs it.  IL needs of person doing video as well as IL needs of target audience.

 The resources available

  • using open source tools as well as traditional tools

 The need to evaluate results

  • need to evaluate the videos / results
  • get peer feedback in fun way

 How to work with or exploit results

Ethics and responsibility of use

  • ethics of copyright / privacy issues considered

 How to communicate or share your findings

How to manage your findings

  • some aware of their presence on the web
  •  some certainties
    •  unit learning included steps in assessment, storyboarding – showed/taught what it was how to go about etc.


            Things talked about were issues for some – especially around copyright

#ALIAAccess #infolit

Innovative Ideas Forum 2010

Really enjoyed the whole day at the National Library of Australia for the Innovative Ideas Forum 2010.  The day started off with a great talk by Dr Genevieve Bell from Intel about the work she does at Intel.  She talked about the relationship between new technology and culture and how people’s perceptions and usage of new technology changes over time.  No longer are all people continually hooked up to technology.  People do choose which technology they use and how they use it.  People are more likely to use new technology to communicate in real time what they are doing, e.g., on twitter/FB while watching their favorite show and letting people know that that’s what they are doing.

Genevieve talked about the challenges involved with urban density and wireless networks.  The fact that technology doesn’t recognise boundaries like we do and therefore technology will go “feral” on us if we are not considerate of the limitations.  She talked about the difference between computers and TV disappearing and the fact that conversations happen in a different form / location.  She challenged us to really think about all the stakeholders as she pointed out that we are good at thinking of governments as stakeholders but not so good at thinking of others as stakeholders.

Who is going to have a voice in the future is more complex and what that conversations will be.  There is an anxiety over new technology in the community.  You also need to think about a persons stage of life as well as age.  People will use technology differently depending on their stage of life.  People are carving out space where technology is inappropriate.  What happens when you switch technology off?   Not everyone is an internet / technology user.  Not always tied to income/costs but questions of  “what’s in it for me”. 

This was continued by Mark Pesce’s talk on “What ever happened to the  book?”.  He posed the question of what is an electronic book?  Is it publish lite and he was arguing that currently that is what it is. What is the future of the book.  Really made you think about the future.

Brianna Laugher in her talk “Is Wikipedia a one-off? Is mass collaboration all it’s cracked up to be?”  talked about how Wikipedia has opened our eyes to what is possible and impossible.  She outlines the challenges for Wikipedia and poses the question that Wikipedia as it is today isn’t a viable option in the future.  Benefits of Wikipedia and other such technology is in the potential to change society via mass collaboration.  Participation is now seen as a necessary part of technology.  Criticism of iPad for being lean back rather than lean forward.

Kent Fitch in his talk about Resistance is futile: how libraries must serve society by embracing cloud culture, the end of the information age, and inevitable technological and social trendreally got you thinking about where technology was heading and what libraries need to do to stay relevant. Got you thinking about cloud technology and how that could be embraced in a library setting.  This was followed by Dr Nocholas Gruen’s talk on “Information and content: the new public good of the 21st Century”. This talk got you thinking about information as a public good and the new technology as a public good.  Challenges you to think about who is involved in the creation of the new public good.  Pointed out that the web 2.0 culture centers around the collaboration of ideas instead of ownership, where the technology is in continual beta with improvisation, sharing and playing making up a large part of this where users build the value and the technology can wait.

The day finished with a talk by Rob Manson on “Collections are leaking into the real world: a look at how mobile phones, iPhones, iPads and augmented reality are changing our  use of collections and their place in the world”. Rob talked about how technology is driven by concepts and currently these concepts are looking at space – relationship between concepts and the space in which our reality unfolds – distance, information space.  Current concepts are driving the technology and one of the outcomes is augmented reality.  This really did my  head in and left me wondering but one of the examples shown was taking your mobile phone camera and taking a picture and then having information pop up about the picture taken – like location, history, significance, GPS data etc.  This opens up different ways that the library collections can be used.

Found the day enjoyable and enlightening.  Great to meet up with people that I’ve spoken to on Twitter or Facebook.  Definitely left me with more work to do in finding out about technology and exploring technology.

Web 2.0

Finished teaching on Friday a 5 week course on Web 2.0 and for a change there were no technical issues to be seen.  I’ve had 2 groups that were really enthusiastic, interested and very appreciative of what they were shown.  While some said they there were aspects that they won’t be using they did appreciate finding out more about them and seeing the possibilities available.  There were are couple who were interested in doing blogs for their business purposes.  This is overall a great outcome.  There was one student who now feels she can feel more confident in allowing her child to get on to Facebook.

A good outcome all around.  I’m certainly looking at running the course again and maybe tweaking it to include more/be longer.  We will have to see.

Cookies issue under control

Finally my issue with cookies on training computers seem to be under control 🙂  The Customs House Library lesson went well and fingers crossed so will the Surrry Hills Library.  I can now concentrate fully on getting people into web 2.0 applications.  The group is very interested and this is making things easier to deal with.  Nice to know that I’ve already had a few students who wish to continue blogging, using twitter and are finding things very informative.

Customs House Library Explore Web 2.0 workshop

Today I’m doing a web 2.0 workshop at Customs House Library.  It is going well except that the computers are slow.

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